This policy explains how [Legal entity name] (“VirtualOfficeAddress.in”, “we”) processes personal data when you use this website or our services. We act as the data fiduciary for the personal data described here.
Data we collect
- Enquiries: name, business email, phone number, company name, preferred city and location, services of interest, intended use, contact preference and anything you add in your message.
- Customers: KYC and business documents needed to provide a business address and meet the premises owner's and legal requirements.
- Technical data: IP address and browser user-agent, kept with enquiries for security and abuse prevention.
- Analytics (only with your consent): pages visited and interactions, collected without your name or contact details.
Why we use it
- To respond to your enquiry and prepare a quote, based on your consent given in the enquiry form.
- To provide and administer the services you buy, including KYC, agreements, invoices and correspondence handling.
- To meet legal obligations, such as tax and record-keeping.
- To protect our website from spam and abuse.
We do not sell personal data. We do not use enquiry details for marketing unless you separately agree.
Sharing
We share data only as needed with: premises owners and centre operators (to issue address documents), professionals you ask us to coordinate with, and service providers who host or process data for us (such as hosting, database and email providers) under contractual safeguards. [List processors and their locations.]
Retention
[Set retention periods, for example: enquiries that do not become customers are deleted after X months; customer records are kept for the period required by law.]
Your rights
Subject to applicable law, you may ask to access a summary of your personal data, correct or update it, erase it, withdraw consent, and nominate another person to exercise your rights. Withdrawing consent does not affect processing done before withdrawal.
Cookies
We use essential cookies to run the site and, if you are a customer, to keep you signed in to the client portal. Analytics cookies load only if you choose “Allow analytics”. You can change this at any time from “Cookie preferences” in the footer, when analytics is enabled.
Security
Enquiries are sent over encrypted connections and stored in a database that the public cannot access. Access is limited to authorised staff.
Grievances and contact
Grievance Officer: [Name], [email]. We will acknowledge and respond within the timelines required by applicable law. You may also contact us.